Are you having conflict at work? Conflict can be a distraction, disruptive, demoralising and counterproductive. On the other hand, it can be a healthy by-product of talent and creativity.

In this course you will learn to:

• identify signs and symptoms of conflict
• manage conflict
• ensure conflict resolution strategies
• explore fight, flight, freeze and face it model
• understand Tuckmans: forming, storming, norming and performing model

This course is open to people who are working or aspiring to work in a professional management environment.  Experience is not essential.

Date: 23/08/2011

Time: 10am-3pm

Teacher: Dulcie Francis

Please call NEWTEC for further information on: 0800 1707076

This one day course is priced at £125.00